Refund policy


Return & Exchange Policy

 

Due to the exclusive and limited nature of The Ice Collection Jewelry, we do not offer refunds.


However, we do accept exchanges only under the following conditions:

  • Items must be unworn, unused, and in original packaging
  • Exchange requests must be made within 3 days of delivery
  • Item must not show any signs of wear, damage, or alteration

Once approved, you will receive store credit or an exchange for equal value.

Customers are responsible for return shipping costs.

 

 


Damage Policy

 

We take pride in quality, but if your item arrives damaged:

  • You must contact us within 48 hours of delivery
  • Provide clear photos and/or videos of the damage
  • Packaging must be included in proof

If approved, we will:

  • Replace the item (if available) OR
  • Issue store credit


Claims submitted after 48 hours will not be accepted.


 

 

Refund Policy


All sales are FINAL.


We do not offer refunds due to:


  • Change of mind
  • Incorrect address entered at checkout
  • Delayed shipping once the item has been shipped



Please double-check your order before purchasing.



 

Important Notes



  • Limited drops mean items may sell out quickly and may not be restocked
  • We are not responsible for lost or stolen packages once marked as delivered
  • Please ensure your shipping information is correct before placing your order

 

 


Contact Us



For any concerns, email us at:

theicecollectionjewelry@gmail.com


Please allow 24–48 hours for a response.